The ManageHex blog
Notes on running restaurants, cafes and venues, written by the ManageHex team.
Latest posts
Recent articles from the ManageHex team.
AI Voice Agent for Every Branch: Answer Every Guest Call for the Right Venue
ManageHex now gives every venue or branch its own AI Voice Agent, so guest calls are answered for the right location even when the team cannot get to the phone.
What to expect from a ManageHex demo
A demo is less a tour of screens than a walk through your own service: where guests order, how staff work, and where payments and reporting fit.
Starting with the devices your team already has
New software should not begin with a hardware project. ManageHex runs in the browser, so a venue can start on the phones, tablets and computers it already owns.
Keeping standards consistent across several venues
Running more than one site gets hard when each keeps its own processes, reports and spreadsheets. Shared standards do not have to mean identical venues.
Running events without a second system for the night
Hosting an event should not mean bolting on a separate setup. The tools for the door, the bar and the reporting can be the ones you already use.
Building loyalty from QR ordering
A guest who scans, orders and pays has told you something useful. With their consent, that first visit can be the start of a relationship rather than a one-off.
Reading your menu by margin, not just by sales
A dish can sell well and still earn very little. Sales figures show what moved; costs and waste show what it was worth.
Keeping your menu consistent everywhere it appears
A price change should not mean editing the till, the QR menu, the website and the event page one after another. When they draw on one source, they stay in agreement.
How payments and records fit together
Payments settle to your own account. ManageHex keeps the order and payment records alongside them, so reconciliation is not a separate job at the end of the night.
The hidden cost of running a venue on separate tools
When ordering, stock, reporting and your website each live in a different tool, the real expense is rarely the subscriptions. It is the time spent moving information between them.
What happens between a guest's order and the kitchen
A digital order is only useful if it reaches the right people with the right detail. Here is the path an order takes once a guest places it.