Hospitality does not stop when the team cannot get to the phone. A guest might be calling about opening times, a group booking, an event, an accessibility requirement or an existing order. When that call goes unanswered, the enquiry is easily delayed, sent to the wrong site, or lost altogether.
ManageHex now includes an AI Voice Agent for restaurants, cafes, venues and multi-site hospitality businesses. Each branch has its own AI-answered line, so a call is handled for the location the caller meant to reach, and a member of staff can step in when a call needs one.
Why an unanswered call becomes an operational problem
During a busy service, answering every call is not realistic. Front of house is with guests, a manager is dealing with something on the floor, and an event team may be spread across several zones. The caller, though, still expects the venue to pick up.
A shared mobile number or one general line makes this harder, especially across several locations. Staff have to work out which branch the caller wanted, who should ring them back, and whether someone has already dealt with it, so response times slip and accountability blurs. Giving each branch its own AI Voice Agent answers the call at the right venue from the start.
What a branch AI Voice Agent does in ManageHex
Each branch has a dedicated AI-answered line, so a call meant for one venue is handled for that location rather than shared across sites. It answers the calls hospitality teams field every day:
- Opening hours and holiday schedules
- Table and group-booking questions
- Private dining and event enquiries
- Accessibility and dietary questions
- Questions about venue facilities
- Follow-up on an order or a customer-service matter
The agent works to what you tell it about the venue, and hands over to a member of staff where a call needs a person. It follows the same branch-based model ManageHex already uses to organise venue information, staff responsibilities, events and day-to-day management.
Clearer responsibility for every location
When a call belongs to a specific branch, the local team knows it is theirs. The queue is clearer, and head office no longer has to field basic venue enquiries by hand. A single site gets a line that is always answered; a growing group gets a repeatable structure it can apply across locations without losing local ownership.
This helps most where venues differ. When each site has its own menu, events, opening times or facilities, the agent starts from the correct venue context instead of asking the caller to say which location they meant.
Cover outside opening hours
Guests often call when they have a moment, not only when the venue is open. The AI Voice Agent answers when the team cannot, so an after-hours caller still reaches a helpful line rather than a dead end. It does not replace a real conversation; it handles the routine, and passes anything that needs a person to the right branch to follow up.
Built for multi-venue hospitality operations
ManageHex runs restaurants, cafes, venues and event-led hospitality from one browser-based environment, and the AI Voice Agent extends that to answering the phone. For a group, the gain is not simply more lines; it is a consistent way to handle calls while responsibility stays at branch level. In practice, teams can:
- Keep calls answered for the intended location
- Cut manual forwarding between branches
- Hold local responsibility for customer follow-up
- Support everyday service and event enquiries alike
- Add new branches to the same structure
Part of a connected venue operation
Hospitality often runs on separate tools for ordering, staff, the website, events, reporting and customer contact, and every disconnected tool is another place information can slip. ManageHex brings these together around the venue, and the AI Voice Agent adds the phone to that picture within a branch-aware structure. Guests reach the venue they meant to contact, staff face less ambiguity, and operators get a steadier customer-service process across one site or many.
Frequently asked questions
Can each branch have its own AI Voice Agent?
Yes. Each venue or branch can have its own AI-answered line, so calls are handled for the correct location.
Is the AI Voice Agent only useful for restaurant groups?
No. A single restaurant, cafe or venue can use it to answer calls it would otherwise miss. Multi-site businesses gain the added benefit of keeping each location's calls separate.
Does the AI Voice Agent replace speaking to a person?
No. It handles routine calls and common enquiries, and passes anything that needs a person to a member of staff. Some guests still prefer to speak to someone, particularly for unusual requests.
How does it fit with the wider ManageHex platform?
It follows the same venue-based approach as the rest of ManageHex, adding a way to answer and handle calls alongside the information and responsibilities already tied to each location.
Keep every branch ready to answer
A missed call should not become a missed customer. With a branch-level AI Voice Agent, hospitality teams can keep every location's phone answered, handle the routine, and pass the rest to the right people. To see how it works for a single venue or a growing multi-site operation, arrange a demonstration or contact the ManageHex team.