The operating platform for modern hospitality.

Built for restaurants, cafés, venues & events

Workflow · 20 July 2026

What happens between a guest's order and the kitchen

A digital order is only useful if it reaches the right people with the right detail. Here is the path an order takes once a guest places it.

Taking an order on a screen is the easy part. The value is in what follows: the order reaching the kitchen or bar with its modifiers and timing, the right staff picking it up, and the payment and reporting following on without it being entered a second time.

In ManageHex, a guest's order goes to the kitchen or bar with its detail attached, a server or cashier looks after the table, and the sale lands in the day's figures automatically. Each role sees what it needs, and a manager can see the whole service.

The aim is fewer dropped handoffs and less chasing between the counter, the kitchen and the till, so the team can spend its attention on the room rather than on the paperwork behind it.